Delivery & Shipping
| SHIPPING METHOD | DELIVERY TIME | ORDER SUBTOTAL | SHIPPING CHARGE |
|---|---|---|---|
| Standard (USA Shipping) | 5-7 business days | Below $50 | US $7.99 |
| Standard (USA Shipping) | 5-7 business days | $50 and above | FREE |
| Express Shipping (USA) | 3-5 business days | - | US $19.99 |
| Standard Shipping (Canada) | 7-10 business day | - | CA $29.99 |
| Standard Shipping (UK) | 7-10 business day | - | GBP £19.99 |
Business Hours: From Monday to Friday, our warehouse operates from 11am to 5pm to dispatch orders. Any orders received after 5pm will be processed on the following business day. The processing time for orders typically ranges from approximately 24 to 48 hours, depending on holiday or season rush. The parcels may not be delivered on weekends as most of the courier partners do not function on Saturdays and Sundays.
Note: National Holidays/ Weekends will be excluded for shipping day count. This means that the processing time for express orders will not include any non-functional business days, and may be affected by holiday periods.
Shipping fee and Sales tax will be calculated on merchandise subtotal. Only one promotional code can be used per order. Express Shipping for less than 2 days delivery cannot be committed, unless explicitly requested (Charges will be calculated separately in this case). There is no expedited shipping outside the 48 states. We do not offer express shipping delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and Military bases.
Order Placement and Deliveries
Towards the best interest of the customer, we screen credit card payments for potential fraud. Delay in deliveries are caused mainly due to:
- Billing and shipping addresses being incorrect/ insufficient.
- Incorrect information about the name of receiver/sender.
- Insufficient information on additional verification of billing when necessary.
Additionally,
- Tracking details will be provided once the order has been shipped from our facility.
- Any changes or extra charges after shipment must be coordinated with the shipping company by the customer.
- During peak season shipping volumes, delays may occur, but we will keep you updated on any changes.
SHIPPING IN MULTIPLE PACKAGES
Due to the fact that we ship certain products from internationally located warehouses, it is possible that your parcel may not arrive as a single shipment. However, we strive to ensure that your items are delivered to you in the most efficient manner possible, and products that originate from the same warehouse are packaged together.
SHIPPING CANCELLATIONS
Customers have a window of 2 hours to cancel their order after placing it. Once the order has been processed, cancellation requests will not be accommodated. If such a situation arises, please consult our Returns and Refunds page for further information or write us on: support@londonrag.com